We offer 30 days open purchase on all of our full price items. This means you have up to 30 days after you have received the order to exchange to another item or return the order and get your money back.
On sale and discounted items you have the normal statutory right of withdrawal of 14 days after you have received the item. This means that with SALE items you can exchange to another item or get your money back up to 14 days after you have received your order.
You have a 1 year product guarantee on all jewellery and a statutory right of complaint for 3 years.
For all returns that are not warranty claims, the product must be unused, undamaged and sent in its undamaged original packaging (jewellery box) with any labels still attached. You can read more about this in our Terms & Conditions.