Returns

Returns, Exchanges & Warranty Claims

Here you will find a summary on returns, exchanges and warranty claims.

The information below is an extract from our Terms & Conditions.

If you would like to return an item, regardless of reason, we would ask you to first contact us at sales(a)silvertree.se to receive a return number. This makes it easier to expedite your return.

Where do I find a return form?

You can download and print out a return form in a pdf format here which you can include with your return. If you do not have a printer you can include a note with your return number in the parcel so that we know who the return comes from.

How long do I have to return an item?

We offer 30 days open purchase on all of our full price items. This means you have up to 30 days after you have received the order to exchange to another item or return the order and get your money back.

On sale and discounted items you have the normal statutory right of withdrawal of 14 days after you have received the item. This means that with SALE items you can exchange to another item or get your money back up to 14 days after you have received your order.

You have a 1 year product guarantee on all jewellery and a statutory right of complaint for 3 years.

For all returns that are not warranty claims, the product must be unused, undamaged and sent in its undamaged original packaging (jewellery box) with any labels still attached. You can read more about this in our Terms & Conditions.

Who pays for the return postage?

If you return and item because you want to excercise your right of withdrawal, open purchase or exchange right, you (the customer) pay for the shipping of the item back to Silvertree.

If your items is faulty, on return we will reimburse you for the shipping/postage costs.

NOTE! In all cases, you (the customer) are fully responsible for the item arriving to us and that it arrives undamaged. Be careful with the packaging and if you want to be really sure that the parcel arrives to us you should send the return as a registered letter or postal package. We are not responsible for return that are lost during transportation.

Where do I send the return?

Send the parcel tol:

Silvertree

Köpingevägen 19

371 60 Lyckeby

Be sure to always state the sender on the package as an extra precaution.

How long does it take to receive my money back?

If you want to exercise an open purchase or your right of withdrawal, you will received your money back no later than 14 days after we have received the return.

Do I receive all of my money back?

Yes, every cent!

If you return all items in your order, you will get back all of the money including postage.

If you only return some of the items from your order, you will receive back what you paid for the items you returned but not the shipping postage.

How do you repay my money to me?

We will always try to credit the amount to the same payment method as you have used when you originally placed the order. This means that your money will either come directly to your bank account or be credited to your credit card statement. If this for one reason or another is not possible we will ask you for a bank account number so we can transfer the money directly.

Do I have to give a reason why I want to return my jewellery?

For warranty claims, you must explain what the problem is. For exchanges, we obviously need to know what items you would like in exchange

When you use Open Purchase or your Right of Withdrawal, you do not have to state a reason why you want to return an item. If you want to tell us why, we are of course grateful because it is an important part of our quality work, but we will never ask you why.

Silvertree

Köpingevägen 19

371 60 Lyckeby

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