Unfortunately nothing in this world is perfect. Like all hand made jewellery there can be faults in the material we use or a mistake in manufacturing when putting your jewellery together.
Alla our jewellery comes with a 1 year warranty that covers faults that can be related to material and manufacturing. No exceptions!
The important thing is how we handle the problem
If anything happens with your jewellery irrespective if it is due to faulty material or manufacturing, or due to an accident it is always best to contact us. We will then either repair your jewellery under warranty, or offer to repair the jewellery at a low cost if the damage is not covered under warranty.
We will do our utmost to make sure that you get your favourite piece of jewellery back in shape as new. If we for some reason cannot repair your jewellery, for instance if the included parts are no longer possible to source, we will refund your money in full if the damage is caused by faulty material or manufacturing.
What our warranty includes
All repairs, material and freight costs for problems that relate to faulty material or manufacturing at the time you bought your jewellery.
What our warranty does not cover
If your jewellery is damaged by yourself or someone else . Common things that can happen is that your hit a bracelet of a door frame, you get stuck in furniture or clothes, or you happen to suck up your jewellery in the vacum cleaner. Most people today are using computers regularly, so another common damage to bracelets is that they get small but frequent bumps against the keybord or table and eventually a crystal or pearl might break.
Under this and similar circumstances we will offer to repair your jewellry at a low cost.